10 reasons Google Forms is outdated to collect user feedback

Google Forms has long been a popular tool for businesses and organizations to collect user feedback. However, as technology continues to evolve, it's becoming clear that Google Forms is starting to show its age. In this blog post, we'll explore 10 reasons why Google Forms is outdated and why WhatsApp has emerged as a superior option for collecting user feedback.

1. Google Forms is not very user-friendly. The interface can be confusing and difficult to navigate, especially for those who aren't very tech-savvy.

2. The process of filling out a form can be tedious and time-consuming, which can lead to low response rates.

3. Google Forms is not very mobile-friendly. With the majority of users accessing the internet on their smartphones, it's important for businesses to have a mobile-friendly way to collect feedback.

4. Google Forms does not allow for real-time communication. This means that businesses cannot respond to customer feedback in real-time, which can hinder the building of trust and satisfaction.

5. Google Forms does not allow businesses to create groups, which can be used to gather feedback from multiple users at once, making it a less efficient option for collecting feedback.

6. Google Forms does not allow for easy personalization or segmentation of feedback, making it harder for businesses to analyze and act on the feedback they receive.

7. Google Forms does not have an option for video or audio feedback, which can be valuable in certain situations.

8. Google Forms does not have the option to schedule reminders to customers to provide feedback.

9. Google Forms does not provide analytics on the feedback received, making it harder for businesses to track progress and make informed decisions.

10. Google Forms does not provide an option for businesses to reply to feedback privately, which is often necessary for sensitive or confidential feedback.

On the other hand, WhatsApp is a much more user-friendly and mobile-friendly option for collecting user feedback. The interface is simple and intuitive, making it easy for users to provide feedback quickly and easily. Additionally, WhatsApp is a messaging app that is widely used globally, so it's likely that most of your customers already have it installed on their smartphones. Businesses can leverage WhatsApp's real-time communication and group feature to efficiently gather feedback, personalize and segment the feedback received, schedule reminders, and have private conversations with customers.

In conclusion, Google Forms may have been a useful tool for collecting user feedback in the past, but it's becoming increasingly outdated. WhatsApp, on the other hand, is a much more user-friendly and mobile-friendly option that offers more features and flexibility for collecting and analyzing feedback. If you're looking to collect user feedback, it's time to ditch Google Forms and give WhatsApp a try. SuprForms can help you achieve this transition at a click of a button.